— PRIVACY POLICY —

Introduction

NATKHAT KIDS WEAR AND TOYS values customer trust and is committed to protecting personal information with transparency, integrity, and security.

This Privacy Policy explains how we collect, process, store, share, and protect information when users interact with our website, services, WhatsApp Business communication channels, RCS messaging systems, and related platforms.

This Policy complies with:

Applicable Indian laws
Information Technology Act, 2000
SPDI Rules
Meta Business Policies
WhatsApp Business Platform Terms
Google RCS messaging standards
Applicable consumer protection regulations

By using our services, users consent to the practices described in this Privacy Policy.

Information We Collect

User Information

We may collect:

Full name
Mobile number
Email address
Billing information
Delivery address
Order history
Customer support interactions

Device Information

We may collect:

Device type
Operating system
Browser information
IP address
Network information
Device identifiers

Cookies & Tracking Data

We may use:

Cookies
Analytics tools
Pixel technologies
Session identifiers

to improve website performance and user experience.

Message Data

When users interact through WhatsApp or RCS, we may process:

Message metadata
Delivery confirmations
Read receipts
Customer responses
Support communication history

We do not intentionally collect sensitive personal data unless legally required.

Purpose of Data Collection

NATKHAT KIDS WEAR AND TOYS collects information for purposes including:

Processing customer orders
Delivering products
Managing customer relationships
Sending transactional notifications
Providing customer support
Improving services
Fraud prevention
Compliance monitoring
Marketing and promotions
WhatsApp and RCS communication management

Data collection is limited to lawful and business-relevant purposes.

Consent for WhatsApp & RCS Data Processing

By voluntarily sharing your contact information or opting into messaging services, you expressly consent to receive communications through:

WhatsApp Business Messaging
RCS Business Messaging
SMS notifications
Customer service channels

Users may withdraw consent at any time by:

Replying STOP
Contacting customer support
Using available unsubscribe mechanisms

Message delivery remains subject to Meta, Google, telecom operator, and platform policies.

Legal Basis for Processing

We process personal data based on:

User consent
Contractual necessity
Legitimate business interests
Legal obligations
Fraud prevention requirements
Regulatory compliance

Processing activities are carried out only where legally permitted.

How We Use Collected Data

Collected information may be used to:

Process and fulfill orders
Verify transactions
Improve customer experience
Personalize recommendations
Conduct analytics
Resolve disputes
Provide customer support
Send promotional content
Enable WhatsApp and RCS communication
Maintain service security

We do not sell personal data to unauthorized third parties.

Data Retention & Deletion

NATKHAT KIDS WEAR AND TOYS retains personal information only as long as necessary for:

Business operations
Legal obligations
Compliance requirements
Dispute resolution
Security monitoring

Users may request deletion of personal information subject to:

Regulatory retention obligations
Pending transactions
Fraud investigations
Legal compliance requirements

Upon approved deletion requests, data shall be securely removed or anonymized.

Data Sharing with Third Parties

We may share data with authorized third parties including:

Meta Platforms
WhatsApp Business service providers
Google RCS infrastructure providers
Telecom operators
Delivery partners
Payment gateways
Cloud hosting providers
Analytics providers

Third parties are required to maintain reasonable confidentiality and security safeguards.

We do not authorize third parties to misuse customer data for unrelated purposes.

Security Measures & Encryption

We implement commercially reasonable safeguards including:

Secure servers
Access controls
Encryption mechanisms
Firewall protection
Monitoring systems
Authentication procedures

Despite reasonable security efforts, no digital transmission or storage system can guarantee absolute security.

Users are encouraged to maintain secure passwords and device protection.

Cookies & Tracking Technologies

Cookies may be used to:

Remember user preferences
Analyze traffic patterns
Improve functionality
Enhance user experience
Support advertising campaigns

Users may disable cookies through browser settings, though some services may become limited.

Data Transfer & Storage (India-based)

User information may be processed and stored on servers located within India or in jurisdictions approved under applicable data protection regulations.

Where cross-border processing occurs through Meta, Google, cloud providers, or communication platforms, appropriate safeguards shall be implemented.

User Rights

Subject to applicable laws, users may request:

Access to personal data
Correction of inaccurate information
Withdrawal of consent
Deletion requests
Restriction of processing
Complaint resolution

Requests may be submitted using the contact details provided below.

The Company reserves the right to verify identity before processing requests.

Policy for Children

NATKHAT KIDS WEAR AND TOYS does not knowingly collect personal information directly from children without parental or guardian involvement.

Parents or guardians who believe a child has submitted personal information may contact us for review or deletion requests.

Updates to Privacy Policy

This Privacy Policy may be revised periodically to reflect:

Legal changes
Technology updates
Platform requirements
Business operations

Updated versions shall become effective upon publication.

Users are encouraged to review this Privacy Policy regularly.

Governing Law (India)

This Privacy Policy shall be governed under the laws of India.

Any disputes relating to privacy matters shall be subject to the jurisdiction of courts located in Maharashtra, India.

Contact Information

Business Name: NATKHAT KIDS WEAR AND TOYS

Address:
S.NO 15174, P.NO A-74
Gajanan Mandir Road, Vijay Nagar
Aurangabad – 431001
Maharashtra, India

Email: navkartrading1008@gmail.com

Phone: 9156364245